Privacy Policy

1. Introduction

SAI Language Solutions ("SAI," "we," "us," or "our") is committed to protecting the privacy of our clients, interpreters, and partners. This Privacy Policy outlines how we collect, use, store, and disclose personal information through our website (sailanguage.com), services, and communications. By using our services, you agree to the terms outlined in this policy.

This Privacy Policy describes the types of information we collect from you or that you provide when using the SAI Language Solutions website, applications, and services (collectively referred to as the "Services"). It also applies to information we collect through:

Email, text, and other electronic communications between you and SAI.
Mobile and desktop applications that reference this Privacy Policy.
Interactions with our advertisements and applications on third-party websites, if linked to this Privacy Policy.

By accessing or using the Services, you expressly agree to this Privacy Policy. We may update this Privacy Policy periodically, and your continued use of the Services after changes are made constitutes acceptance of those changes.

2. Information We Collect

SAI Language Solutions collects personal data to provide and improve our services, ensure security, and comply with legal requirements.

Types of Information Collected

Personal Information: Name, contact details (email, phone number, mailing address), and company affiliation.
Billing Information: Payment details to process transactions.
Account Information: Usernames, passwords, and service preferences.
Usage Data: IP address, browser type, operating system, and browsing activity on our website.
Communication Data: Emails, support inquiries, and feedback submissions.
Technical Data: Information about your device, internet connection, and usage details.

3. How We Collect Information

We collect personal information from the following sources:

Direct interactions: When you submit a form, request a quote, sign up for services, or communicate with us.
Automated technologies: When you visit our website, cookies and tracking tools collect browsing and usage data.
Third-party sources: Business partners and publicly available databases.

4. How We Use Your Information

SAI Language Solutions uses your information to:

Provide and manage interpreting and translation services.
Process payments and manage billing.
Communicate with you about service updates, promotions, or inquiries.
Ensure website functionality, security, and fraud prevention.
Comply with legal obligations and enforce contractual agreements.

We do not sell your personal information.

5. SMS Communications & Consent

By providing your phone number and opting in, you consent to receive SMS messages from SAI Language Solutions regarding service updates, appointment reminders, and other notifications.

SMS consent is not shared with third parties for marketing purposes.
You can opt out at any time by replying STOP to any SMS message.
If you need assistance, reply HELP or contact us at [email protected].
Message and data rates may apply.

6. How We Share Your Information

SAI Language Solutions only shares your personal information under the following circumstances:

With Service Providers: Payment processors, IT support, and vendors assisting in service delivery.
For Legal Compliance: If required by law, court order, or government regulations.
With Business Partners: For joint service offerings or marketing (only with your consent).

Your data remains protected and confidential when shared.

7. Cookies & Tracking Technologies

We may use cookies and similar tracking technologies to:

Improve website functionality.
Analyze visitor activity.
Customize user experiences.

You can manage cookie settings in your browser. Opting out may affect website performance.

8. Your Rights & Choices

You have rights regarding your personal data, including:

Access & Correction: Request a copy of your data or correct inaccuracies.
Deletion: Request removal of unnecessary personal data.
Opt-Out: Unsubscribe from marketing communications.
Restriction & Objection: Limit or object to certain data processing activities.

To exercise your rights, email [email protected].

9. Data Security

We implement strict security measures, including:

Encryption of sensitive data.
Secure payment processing.
Access controls and authentication.

While we take all necessary precautions, no online system is 100% secure. Always protect your login credentials.

10. Data Retention

We retain personal data only as long as necessary for:

Service delivery.
Legal and regulatory compliance.
Business operations.

When data is no longer needed, we securely delete or anonymize it.

11. Children’s Privacy

SAI Language Solutions does not knowingly collect personal information from individuals under the age of 13 (U.S.) without parental consent. If such data is found, we will promptly remove it.

12. Data Breach Response

If a data breach occurs, we will:

Take immediate action to contain and investigate the breach.
Notify affected individuals and regulatory authorities as required.
Implement additional security measures to prevent future incidents.

If you suspect a breach, contact [email protected]

13. Compliance with Privacy Laws

SAI Language Solutions complies with:

California Consumer Privacy Act (CCPA).
Texas Consumer Privacy Act (TCPA).

If privacy laws change, we will update our policies accordingly.

14. Updates to This Policy

SAI Language Solutions may update this Privacy Policy periodically. Any changes will be posted on our website. Your continued use of our services after updates constitutes acceptance of the revised policy.