Terms and Conditions

Customer Terms of Service

1. Introduction

Welcome to SAI Language Solutions ("SAI," "we," "us," or "our"). These Customer Terms of Service ("Terms") govern your use of our language services, including interpretation, translation, SMS communications, and associated technology platforms (collectively, the "Services").

By using our Services, including SMS messaging, you agree to these Terms. If you do not agree, you must discontinue use.

2. Services Overview

SAI Language Solutions provides onsite and remote interpretation, translation, and language support services through various delivery methods, including over-the-phone, video remote, and in-person interpretation.

SAI reserves the right to modify, update, or discontinue any part of the Services at any time.

3. SMS Communications & Consent

3.1 Opt-In & Consent

By providing your phone number and opting in, you consent to receive SMS messages from SAI Language Solutions, which may include:

Appointment confirmations and reminders.
Service updates and notifications.
Important account-related communications.

3.2 No Third-Party Sharing

SMS consent is not shared with third parties for marketing purposes. Your phone number is used solely for direct communication related to SAI Language Solutions’ services.

3.3 Message Frequency & Charges

Message frequency may vary based on service usage.
Standard message and data rates may apply.
Check with your mobile provider for applicable charges.

3.4 Opt-Out & Support

You may opt out of SMS communications at any time by replying STOP to any message.
After opting out, you may receive one final confirmation message.
For assistance, reply HELP or contact [email protected].

4. Account Registration & Responsibilities

To access certain Services, you may be required to create an account. By registering:

You agree to provide accurate and complete information.
You are responsible for maintaining the confidentiality of your login credentials.
You must notify SAI immediately of any unauthorized use of your account.

Failure to comply may result in suspension or termination of your account.

5. Payment & Billing

5.1 Fees & Payment Terms

By using our Services, you agree to pay all applicable fees as outlined in your service agreement or pricing schedule. Payments must be made in accordance with the following:

Invoices are due upon issuance.
Late payments may be subject to penalties and service suspensions.
All fees are non-refundable, except as expressly stated in these Terms.

5.2 Taxes

Customers are responsible for all applicable taxes, duties, and government fees associated with their use of the Services.

6. Service Usage & Limitations

By using our Services, you agree:

To comply with all applicable laws, regulations, and industry standards.
Not to engage in fraudulent, abusive, or unlawful activities.
Not to attempt to interfere with, disrupt, or reverse engineer our platform or services.

Failure to comply may result in account suspension, termination, or legal action.

7. Cancellations & Refunds

7.1 Cancellation Policy

Onsite Interpreting: Cancellations made less than 24 hours before the scheduled appointment will be charged 100% of the reserved rate.
Remote Interpreting (OPI & VRI): No cancellation fees apply unless otherwise agreed upon in writing.

7.2 Refund Policy

Refunds will only be issued in cases of service errors directly caused by SAI Language Solutions. Disputes must be reported within 7 days of service completion.

8. Confidentiality & Data Privacy

We take your privacy seriously. By using our Services, you agree to our [Privacy Policy], which outlines how we collect, use, and protect your data.

8.1 Confidentiality Obligations

Both parties agree to keep all sensitive information confidential and use it only for the intended purpose.
SMS consent is not shared with third parties for marketing purposes.

9. Intellectual Property

All content, technology, and materials provided by SAI, including logos, trademarks, and software, remain the sole property of SAI Language Solutions.

You may not modify, copy, distribute, or use our intellectual property without prior written consent.
Any violation of these rights may result in legal action.

10. Service Availability & Limitations

SAI strives to maintain high service availability, but we do not guarantee:

Uninterrupted access to Services.
Error-free performance at all times.

We are not responsible for service interruptions due to factors beyond our control, such as technical failures, internet outages, or force majeure events.

11. Liability Limitations

To the fullest extent permitted by law, SAI Language Solutions is not liable for:

Indirect, incidental, or consequential damages arising from your use of the Services.
Service delays or failures caused by third-party providers.
Errors or omissions in interpretation or translation.

Our total liability shall not exceed the amount paid by you for the service in question.

12. Termination of Services

SAI may suspend or terminate your access to the Services if:

You violate these Terms.
Payment is overdue beyond the agreed terms.
Continued service poses a security or compliance risk.

Upon termination, you must cease all use of our Services.

13. Governing Law & Dispute Resolution

These Terms are governed by the laws of the State of Texas. Any disputes shall be resolved through:

Good faith negotiation between the parties.
Mediation or arbitration if negotiation fails.
Legal proceedings in Texas courts if necessary.

14. Changes to These Terms

SAI reserves the right to update these Terms at any time. Continued use of our Services after updates constitutes acceptance of the revised Terms.